Tripmasters Inc

Full information about company Establishment and travel agency "Tripmasters Inc" at 1348 Jennings Street Southeast, Grand Rapids, MI 49507. You may find here reviews, address, phone number, website, work hours and etc.


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Address:
1348 Jennings Street Southeast, Grand Rapids, MI 49507
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Phone number:
+1 616-241-6231

Categories:
Establishment   Travel agency  

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Reviews about Tripmasters Inc

  • Maya Setton
    Feb, 19 2018
    ★ ☆ ☆ ☆ ☆
    On October 27, 2015, I booked a land transport package with hotels to Costa Rica from the US.

    Booking Reference #: 633117

    Total Cost: $1457.23

    I had four flights booked to take this vacation, all of which had to be cancelled for my husband and I due to the fact that I have developed a condition (incompetent cervix) during my pregnancy. I am currently 6 months along and was strictly advised to not get on a plane and avoid travel in general, as it can exacerbate my situation and put me into premature labor. I am to be in a bed on my back as much as possible for the next few months.

    I contacted TripMasters on 11/4/2015 in an effort to provide them with medical documentation and cancel my reservation. They responded with the following information:

    Total Package: US$ 1,457.23

    Land Portion: US$ 1,457.23

    Other Penalties and Non Refundable Services apply:
    Land Portion: : US$ 1001.44 - Full Penalty

    Total Penalty and non refundable service: US$ 1001.44

    Total refund amount for Land portion: US$ 455.79 (Studio Hotel Boutique and Flamingo Beach Resort and Spa)
    (Processing time: 6-10 working days after cancellation)

    Do you want to confirm a cancellation request? We must receive cancellation notices in writing on or before 09 NOVEMBER 2015 before 3:00PM EST . Fail to reply to given deadline full penalties will apply. Verbal cancellations are not accepted. Please reply this email with your final decision.

    This package is hotels and a few car transfers. I worked in hospitality for several years and anybody knows what a normal hotel cancellation policy is. Like I said, I am about a month away from my trip and have sadly had to cancel everything due to my medical condition (for which I have provided them proof of). TripMasters is blaming any penalties on the vendors they work with, however they will not allow me to contact the vendors directly to resolve the issues.

    On what planet is it okay to pocket $1000 in "penalties" for services not rendered with places that have normal cancellation policies? This is criminal and theft, in my opinion. I will not hesitate to pursue legal action should this issue not be resolved.
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