Pak Mail

Reviews about Pak Mail

• Joyce Inman

  Oct, 28 2018
  ★ ★ ★ ★ ★
  Following the death of a family member, I was trying to coordinate (from out of state) the shipment of a sentimental piece of furniture within a tight timeframe. After a series of frustrating false starts and dead ends with other moving/shipping options, I learned that a pack and ship service was the appropriate solution. I originally contacted Pak Mail Cascade and was directed to Calvin at the Northland Dr. location for assistance with freight shipment. I had previously thought that Pak Mail only handled mail and smaller scale type shipments…I had no idea that they offered freight service as well.
  
  Calvin answered my call with a sincere “How can I help?” and was very responsive to the timing and logistical challenges as well as sensitive to the backstory of the situation. He confirmed that pick up of the item could be scheduled the next day and clearly explained how the freight bid process worked.
  
  There was significant coordination and communication needed to facilitate the pick up of the piece and Calvin kept me informed throughout the process. It was a huge relief to have a trustworthy and capable advocate “on the ground” to handle all of the logistical details. The piece was packed/crated with great care and was well protected for shipment.
  
  Calvin provided outstanding service, both professionally and humanly. Pak Mail provided the services, the timing and the problem solving that accomplished exactly what I needed, but was unable to coordinate on my own from out of state. I appreciated the intentional follow up after the shipment as well. I was very impressed by the commitment to such comprehensive service. Highly recommended.

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