G & D Auto Service

Reviews about G & D Auto Service

• Lunchbox Tin

  Nov, 08 2018
  ★ ★ ★ ★ ★
  After trying different local auto shops across Grand Rapids, and gave G & D Auto a try. Got to work with the new management, and was really happy with their service. They were able to resolve my car issues, and was done the same day. Being that new owners run the shop, and never got to work with the previous ones I am impressed. They are still working out a few bugs out from this post, but highly recommend this shop.
• Paul Stam

  Feb, 13 2018
  ★ ★ ☆ ☆ ☆
  Please note that management has changed. Gordy no longer owns or works here and my experiences since the switch have not been as professional. Currently, Parker and Ashley work here and Parker's mother owns the place. I usually don't get reach anyone when I call during regular business hours and my messages aren't returned in a timely manner if at all.
  
  Last repair at G&D auto:
  I had an exhaust repair done, but after a month, the issue returned. I brought it in again. While fixing for the second time under warranty, a bolt on the exhaust manifold sheared. Parker stayed late because I needed my car the next day. His wife Ashley drove me home while I waited for him to fix my car, and he picked me up after the repair was done. I thought that was very nice of them and really appreciated their efforts. However, when I returned to my car, I was not fully satisfied with the repair. He said that he could not remove the bolt that was sheared and that he instead did a weld to reduce the exhaust. There is still an exhaust leak though. I left because it was already early in the evening and I didn't want to keep him any longer. Since then I have called several times, but Parker and Ashley haven't picked up the phone or returned my voicemail messages. Their kind-hearted gestures have been overshadowed by unprofessionalism, shown through poor communication. I'm not doubting Parker's ability to repair vehicles. However, if he wants to succeed in this business, he needs to make a better effort to communicate with his customers. For that reason, I'm finding another auto repair shop.

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